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Stacey Hanke, a leader in influential communication strategies, began her career in voice-over work, where she learned the power of word choice and delivery. With over two decades of research, she realized that true influence isn’t about titles but about building trust and credibility through meaningful connections and communication. Stacey collaborates with Fortune 500 executives, helping them understand their impact from their audience’s perspective, eliminate distractions, and achieve greater success. As a Hall of Fame Speaker, Stacey’s engaging presentations provide practical strategies to overcome modern communication barriers, foster authentic connections, and inspire action.

 

In this episode, Jason and Stacey discuss:

  • Transition from voiceover expert to executive communication coach
  • Building client relationships through discipline and work ethic
  • Techniques for improving communication and executive presence
  • Importance of self-awareness and avoiding multitasking for trust-building
  • Role of communication in shaping perceptions and influence

Key Takeaways:

  • Effective communication hinges on connecting with audiences from their perspective, emphasizing the importance of tailoring messages for meaningful impact.
  • Discipline and a strong work ethic, cultivated from a young age, are pivotal for fostering enduring client relationships and professional success.
  • Leadership influence is enhanced through targeted techniques like videotaping interactions, addressing blind spots, and refining executive presence to shape corporate culture.
  • Trust and consistent influence are built through brevity, eye contact, congruent body language, and maintaining a steady presence, whether in virtual or in-person settings.
  • Elevating communication skills, personal branding, and influence requires self-awareness, a commitment to improvement, and leveraging feedback and resources effectively.

“You can be the smartest person in your industry. You can have the biggest heart to be the kindest to the people in your network. If people don't perceive you that way because of what you're saying and how you're delivering the message, that's what they connect with.”

 - Stacey Hanke

Connect with Stacey Hanke:

 

Connect with Steve and Jason:

 

Listen to the podcast here:


Stacey Hanke- Communication with Connection

Hello and welcome everybody to this episode of The Insight Interviews. I've got a guest today, and like many guests, she's written books, but unlike many guests, she is really special. She hails from Chicago today via Madison, Wisconsin, which is a great place in the middle of the country. I have none other than Stacey Hanke. So, listen to some of this. Stacey began her career in voiceover work, and then two decades later, she finds herself advising fortune 500 executives to really understand their impact, from their audiences’ perspectives, not from their executive perspective, but really from the audience's perspectives, really to eliminate distractions and help them achieve their desired outcomes from their audience and their stakeholders. Stacey helps high level people with everyday conversations all the way to the most important speeches of their life. Stacey, welcome to the show.

Hey. Thank you. Thanks so much for trusting me with your followers.

We're pumped to have you on today, because communication is one of those things that is often overlooked, but I find that I don't know if there's anything more baseline than the way that we communicate to one another, so I'm pumped to dive in deep. But before we do that, you said that you had listened to an episode or two, and so you may have caught this, but every single guest that we interview has the opening question, which is the same, which is as you and I engage one another today, Stacey, who or what are you grateful for?

I'm grateful for my upbringing, because of how I grew up, and a lot of people that are in my circle know this, but I grew up on a farm. My parents are 84 years old, Jason, and they are still living on the farm. They're not a whole horse working it, but they're still working the fields and the crops and everything. But I look at mom and dad and how they were so focused Monday to Monday, which is my company's theme, communicate with influence Monday to Monday, and just their discipline and their hard work and their drive. I guess in some ways it's a positive and a negative for how I operate my life now, but I don't forget where I come from, and I think that also impacts positively the relationships that not only do we create with our clients, but the long-time partnerships that we have. A majority of our clients, it’s been 14-15 plus years that they've been partnering with us, so that says something. I think that's just watching my mom and dad, and my dad was so social and always took care of everyone, and he still does. That's the big one, because it just makes me who I am today.

I'm imagining your 84-year-old parents working the farm, and it just makes me smile. I've got a picture in my head, and I have no idea if it's reality or not, but, yeah, it sounds like really, the way that you described it, Stacey, you come from just a solid background. So go Mom and Dad.

Yeah, no kidding. And it's comical, because dad sometimes will say, ‘you work so hard, slow down’, and I look at him and I'm saying, I get that from you.

So true. So, tell me, you know, I did the intro based on some of the things that I saw, some of the things that I read, but now that I've got you, and we're face to face here, give us just a little bit. For those who haven't heard of you yet, and I think by the end of this, you'll start to see Stacey, whether it's on LinkedIn or she comes up on your feed, I don't want to say you're everywhere, but man, between books and what you're doing for executives and being out there from a communication standpoint, I have a feeling that our audience will start to see, if they haven't heard of you yet, they will soon. But for those who haven't, give us a little bit about your background and how the heck did you get to the point where you're advising high level executives on how they need to be communicating?

By fortune sometimes, depends on the day you ask it. No, my career started in radio. Jason,

I remember that. Yeah, radio.

Yeah, okay, so this is where it really went down, because I was doing an intern when I was in college for this local radio station, and they call me up one morning and they say, we're promoting you to make commercials. I remember getting that call thinking, a commercial? I have to shoot one commercial today? I'll be done in an hour, and then I've got the rest of my day off. And I sat in that studio all day. It still didn't work. I still was recording. I remember listening to my playbacks and realizing, wow, I felt good when I recorded that, but my voice and my words and my intonation, all that was so awesome, and it started to intrigue me on how we feel when we communicate, especially when it's just our words, right? Whether it's a video or an audio or if it's social media emails, I realized the disconnect of how we feel versus what reality states. Reality meaning the perception others create of you, the personal brand that you create based on how you show up, both verbally and non-verbally. I went through some corporate jobs. I was always in learning and development, and I was always doing training for these large companies. Target was one of them, Bosch the tool company, was one of them, and I would train on all these random topics, just because I had the personality, but I didn't have smarts, which isn't that interesting. So, people would always say, you at least can connect with people, and I never knew what that meant, but I would also realize when I would be training different topics to leaders, it didn't matter how smart the leader was on this topic, if they couldn't communicate their knowledge, no training in the world would ever get them there. So that's where it really started to happen. So literally, 24 years ago, we turned 24 in August, I decided to just break away. But no, keep in mind, Jason, at that point, I had really created a network. That was one thing my dad always taught my sisters and I - be kind to everyone. Be kind to everyone. You never know when you're going to need them. And I really tapped into people from my past saying, hey, I would love to come speak at your conferences, come speak at your events, and that's when I just took everything I possibly could. And that turned out after I would speak, I'd be a keynoter and someone would come up to me in the audience, usually a leader, to say, can you teach my executives how to do what you're doing? I fell into it, Jason. I always wanted to be on the stage and do the keynotes. I still do a lot of that, but suddenly, this idea of mentoring leaders and doing these deep dive workshops that my team does now, that all evolved because of what they saw me doing. And truly through, and I talk a lot about this in my work, through building connections, and I'm so focused on taking care of our clients and delivering above what they really are asking for, now the business is really based off of referrals. People will come to us or, you know, once we get into an organization, we really take care of them like they are part of our company, so that keeps us building our work and building the relationships all around are you as influential as you think you are? That that's really where we start.

A typical client, are they looking for you to give a talk? Are they looking for you to coach them personally, coach their team? What is the what's the typical solution that you all provide for an organization?


Yeah, it's three things. It's speaking at events. People are calling me to ask to speak at their leadership conference, their sales conference, whatever might be going on in there, that's my area. I do mentor a lot of executives. It's individuals who are very high caliber in their field, and I just had a call today, a sales call around this, and he is the potential entity that I should mentor, they want Him to be the next VP. However, his communication, he's not clear, he's not concise and he's rubbing people the wrong way. I hear that all the time. So, I mentor, then I have a team of instructors, leaders that will go into our client sites and do these immersive programs for two days and longer. Mostly though, Jason, it's leadership. Anyone that is about the director level and above, and that is because, if those individuals are not communicating consistently with influence, call it effective communication, call it executive presence, if they're not doing it, we don't even want to deal with their teams, because if we train their teams and they're not doing it, it'll never happen. And really our work, I see it as you have to make a cultural shift. I think, Jason, that's our key, why we stay into corporations so long, why we have these long-term partnerships. Because once we're in, they see the benefit, and they'll say, wow, we can see how this is going to work. We have to get the majority of our people to communicate effectively, and we need your help doing it.

Yeah, yeah. Communication, like I said, whether it is a talk from the platform or giving feedback to your direct report or making a presentation to the board, that thing that you said about rubbing the wrong way, so in executive coaching, which is what in Rewire, the preponderance of what we do, we hear that a lot too. Man, this person is so skilled, Jason, but, oh, sometimes they rub people the wrong way, just kind of like you said. And we'll come in, and I don't know that we're communication experts, but we are coaching experts, so we enter in with a lot of curiosity and a lot of that. But for you, I feel like there's more training and some nuts and bolts and practicality and how to-s, and so, I don't know. Let's just go down that path for a minute. The rub people the wrong way path. And I know I'm putting you on the spot, and I would think it probably depends, right? It depends on the personality, the level their experience, what exactly is the issue, but what types of things will you do with a group or an individual who, quote, unquote, rubs people the wrong way?

Mhm. First and foremost, I ask them the question, when it comes to influence, what do you want? You have to figure out your ‘why’, and part of that is your personal brand. How do you want to be perceived? Then I asked them, what is one misperception you think others have of you that you are willing to eliminate? That's the winner, right? Because if they say to me, I don't know, or I get along with people well, I'm like, okay.

Then we got a bigger problem.

Right? They’re just not there. Second is they have to see themselves, hear themselves through the eyes and ears of their listeners. What a better way to do that than this? So, any of the mentoring that we do our workshops keynote, I really don't, because there's, it's too large of audiences, I don’t have one. When a leader like that can see themselves through the eyes and ears of their listeners, this is fact. Not, ‘I feel good, I've been doing this for a long time, I'm doing well, everyone tells me how great I am’, because that’s false feedback

Yeah.

Then the final one is, after we start giving them a chance to see through the eyes and ears of their listeners, we start giving them feedback. So, they know how to ask for feedback, they know how to prepare that feedback from someone they want feedback from, and they know what to do with it. But Jason, you and I both know, when you start seeing yourself, like I'll watch this after we're done, you’ll send me the link here, and I will always notice things that I had no idea I did or how I sounded, and there's this disconnect. Most leaders are coming to us with two things. They either have been told, hey, we want you to be the next CFO, though the way you've been communicating isn't going to work for that role, or, I've got leaders, my favorite, they're so polished already, yet they know that that growth that influences a journey, it's not a one and done, and those are the people that'll say, I don't even know, but I need someone like you to help me identify what I can do to continue to elevate.

That’s what gets me excited, even as I listen to you. And by the way, just like an under the surface, observation, I think I know why you're so good at what you do. You're way passionate about what you do. I can tell, because we're on Zoom right now, and I can tell body language. You're leaning forward. Like, you're excited about this topic and by virtue of that, you're getting me pumped up about it. And for those of you that are listening, you know, maybe while you're on a jog or in your car, Stacey held up her phone with videotaping. Basically, that's what you're getting to, is videoing some sort of interaction, some sort of communication, some sort of talk, because the tape doesn’t lie, right? Like, you can feel one way about how you communicate it, but when you watch yourself, oh, man, you see it all. It's all right there.

It's just all right there. Because I always tell leaders, I can tell you that you take too long to get to the point, your eyes are constantly darting and now you're jeopardizing the trust with your listeners, but until they see it, that's the buy in, Jason. Going back to your question, someone that's been told you rub people the wrong way, how you prove that? I can't. I can't verbally tell someone that.

Right.

They have to see it. So, if you think about it, I always describe someone that's looking at bringing us in on any level, I always say to them, if you've ever played a sport, pickleball, tennis, golf, you've been playing a long time, you have no idea why is your game not improving? We actually rebuild it, down to how you hang on to that tennis rocket, and that's the piece where, when you said earlier, I love what you said about communication, it truly is the core to everything that we do, but we don't know what we don't know. For someone to come in and say what seems to be so small common-sense elements of how we communicate, both verbally and non-verbally, until someone points it out to you, you don't know. Instead, you're going to go off of I feel good today, I'm comfortable, and I always warn people, don't let easy comfort or your years of experience determine the level of influence you have.

Yeah, it's so true. You know, a lot of the work that we do at Rewire is around the brain and how people are thinking, and we naturally as human beings want to be comfortable, so that comfort level that you're talking about can actually hold them back from, like you say, the VP position, or the next level, or just the journey of becoming a better communicator. That comfort level, they may be doing okay, they may not be rubbing people the wrong way, right? But they may be doing good, but in order to do great, something has to change. And so, yeah, role playing, videoing, that's brilliant. And I'm assuming that's a progressive. Then there's more videoing and debriefing, and right? And fine tuning, I'm guessing?

Yes, there's a lot of videos. I love when individuals can do audio playbacks, because they're not distracted by the body language or how their hair looks that day or what they're wearing, you know? We get caught up in all stuff, versus when you listen to an audio playback, you're really paying attention to, what did I think I said in the moment, how do I think I felt in the moment versus what everyone around me actually heard? Every word matters.

Yep.

You truly want consistent influence, but your voice is such a make or break. And for example, Jason, anyone that might just be listening to you and I right now, how would it sound to them, they would probably check out right away if I said this is absolutely critical, communication is the core to everything that we do, and I couldn’t be more excited.

Yep.

And you see people like that, you hear people like that. I'm passionate about it because it truly is, I mean, you can be the smartest person in your industry. You can have the biggest heart to be the kindest to the people in your network but if people don't perceive you that way because of what you're saying and how you're delivering the message, that's what they connect with.

It's so true. It's so true. I don't know these percentages, but I've been guilty of calling out incorrect percentages. But what is it? 10% is what you say, but 90% is how you say it, right? And that's where you come in, right? It's not just the data, the information, but it's how it's presented.

Right.

What you just said about the audio rings true. We had a guest on, Chad Foster. Actually, his episode hasn't even dropped yet, but he went blind at age 20, and so there's a whole story about that, right? Being able to see and then being not able to see, and that entire whole thing, but the things that he picks up, even with he and I, because he's not like you and I, where we are looking at one another, we're seeing our body language, we're looking into each other's eyes. He wasn't doing that, and he was picking up things in my voice tonality, the direction of our conversation things and it was in some ways a little scary, but some ways it was just fascinating, where you're like, oh, these things really matter. So, when you say sometimes it's not video, sometimes it's just audio, I can see where then you're really concentrating on the words, the tonality, the cadence, things like that, that really matter.

That's right.

All right. Let's do this. You and I agreed prerecording we want to be at some level, nuts and bolts and practicality, and I know that, you know, gosh, you just finished your third book. And by the way, those of you that are listening, we'll put links in the show notes, but they are just phenomenal books that go into much more great detail than we're touching on today that Stacey has written, and I do recommend that you at minimum check them out and at maximum, buy them. But if somebody is a leader today, Stacey, and they're like, you know what? I'd like to become a better communicator, no matter where they are in their journey of communication skills, what are just some practical nuts and bolts, things that they could tuck away in their back pocket to where next time they're communicating, they can be better at it?


Yes, yes. Brevity, brevity, brevity, and then brevity again. We love to ramble. The majority of people that we coach my team and I, that is the number one challenge. They say too much. Even scarier, they have no idea they're doing it. We speak in paragraphs rather than sentences. We say more than we need to. Now, what that causes is a ripple effect. A negative ripple effect. When we don't have brevity, that means we're not thinking on our feet in the moment. We cannot adapt our message to our listeners why? Why is this conversation happening now? Why should they care about your topic? Why does it matter? When we don't communicate our listeners why, by not adapting our message always on the fly. Now we're not communicating with empathy. It comes across as we don't care about what's important to them. The conversation is all about us, and that happens. It's tough to consistently influence action. There are tons of research on this, and there's some of it in the third book that that's error number one.

Brevity, okay.

Well, how do you resolve that? Audio record yourself. Video record yourself. Start listening. Ask for feedback. Tell someone, hey, during our conversation, during our lunch, during our brunch conversation, because you can do this in your personal life too, tell me every time I start my sentence with “so”. Tell me when I'm not pausing, and I don't have breaks in between my sentences. Please know I'm not telling you to talk slow. It's adding punctuation where it's needed and knowing that silence sometimes is the right answer. You just need to trust your competence that it's okay. The second biggest mistake is this whole idea around trust. I can sit here and tell you you’ve got to be trustworthy, but how where does that communicate through the body language? It's through the eyes. Eye contact is one version. If you really elevate that, we call it eye connection. Simply put, Jason, only speak when you see eyes. Only speak when you see eyes. That does not mean you're staring at people, because that's really awkward.

Could be weird.

But it's staying connected. Because if you're talking but not looking at someone, for example, you're multitasking, you're looking at your phone, you're sending the text, you're finding the first big, hot social media feed. You're communicating to your listener that hey are not important. You have more important things to do. You know, Simon Sinek has a really great video on this, that even when you're at dinner or lunch meeting, setting your phone upside down next to you doesn't count.

I heard him say that.

I love that video.

Yep.

The third one, if there is a third one, it's all the body language. Making sure that your body language is consistent with what you're saying. And now, elevate that to the next level, making sure that how you show up is consistent. Whether you're on Zoom, camera on camera off, you're in the office, you're in a hybrid, you're in your personal life, that probably should go to the front of the list. Too many times I'll meet a leader via Zoom, and I'm wondering, oh my. Did you not know that your video camera was on? Then I meet them in person, and they're polished, they have that executive presence, and I’m like, no, see, it doesn't work. And when we're not consistent, we start jeopardizing the trust, building trust into our personal brand. Now, for these three things to happen, you can see where we started this conversation. You need to get feedback. None of this good, nice job stuff, it doesn't count. And you need to be watching yourself, just seeing yourself through the eyes and ears of your listeners.

Golly, that's good. I mean, I was multitasking when you were talking because I was taking notes. I don't want to forget this. I'll end up listening to this conversation two and three more times. But I'm like, yeah, brevity, brevity, brevity, asking for feedback, trust, and at the end of every episode I talk about the insights that I got, just because. And more than anything else, only speak when you see eyes. Oh Stacey, I feel like that was just worth the price of admission right there. And then body language.

Drop the mic.

Oh, so good, so good.

And Jason, I don't have little ones, I have nieces, and I always tell parents, when your kids are little, they're talking to you, but you're not looking at them, how many times have they tugged on you or they've grabbed your face and turned your face, we as parents, my father used to always say, look me in the eyes. Tell me you didn't do it.

Yep.

Our technical gadgets and this world of the virtual environment has really increased the invitation to multitask.

True, yep, yep, yep, yeah, for sure. I'm a Yellowstone fan, the show. Well, I love the park too, but the show, and by the time this episode drops, this will be, you know, in the history of time, but I just watched the new episode of the new season, and one of the profound scenes in the movie is they're trying to figure out how this person died, the star of the show, by the way, and Beth, one of the main characters, says, go to him and look him in the eyes, tell him to look you in the eyes and say the thing. And so, that goes along with exactly what you're saying. When you're looking somebody in the eye, it is very different. Not just the multitasking piece, but there's just a human connection that happens there. And I think, I don't know, you tell me, you're the expert on this, but there's got to be biology around that too, because animals do the same thing. When I lock eyes with my dog, it's very different than if we're communicating, and we're not looking at one another. It is a thing between living beings when you're looking at one another.

It really is, and it's we've lost that. We lost that connection because we're constantly multitasking. And I want to come back to your notes, because in case someone listened to your comment, I'm a big proponent of note taking with my clients on Zoom as well. Sometimes I will share with them, if you see me looking down, I'm just capturing notes to make sure I capture what's important to you, or, I might say, to make sure this is worth your time. I'm always throwing the benefit out to them. The key is, as long as when you're taking notes, say when you're on Zoom, or even if you're in person, you're not having an entire conversation with your notes, right? Because if we're not focused in our eyes, we're not focused in our thoughts. That's challenging. If we're not watching our listeners while we're talking, you miss the nonverbal cues that allow you to adapt your message in the fly and I noticed, especially when I started to do this work years ago, I travel a lot on my own, I'm at hotels by myself, I'm on planes, all of that, and in the service industry, what I started to pick up on, when I would look the hotel staff in the eyes, there would just be this extra level of treatment.

Yeah.

Not that I need it, or if I'm at a restaurant and I look my wait staff in the eyes, they come to my table more often. They're just more attentive. It's interesting how it happened. I was on a plane not too long ago, and I was talking to the flight attendant. It was just a real quick in the passing. The individual sitting next to me, he says to me, he goes, you are one of the kindest people I know. Now, the interaction was maybe 15-20 seconds. So that tells me, if I could ask estimate what's going on here, we don't get that a lot.

Yeah.

People just don't get the constant look in the eyes. Or how many times are you in a conversation with someone and they are responding to text messages, but they say, go ahead, I'm listening? And I just don't want to lose that. I don't want us to lose that face-to-face interaction.

Yeah, no, I'm really glad you went there. Only speak when you see the eyes. That's just such a biggie. Tell us before we end our time today, Stacey, tell us a little bit about your books. I mean, I know you just finished your third one. Congratulations.

Thank you.

That's just huge. Tell us a little bit about the last two, because they're linked, right?

They're linked, yes. “Influence Redefined” is exactly that. That's thoughts to how many years ago. In 2017 I wrote that book. We talked about what influence really is and what it's not. And in that book, there’s a lot of practicality, immediacy of how you should be interacting if you want influence Monday to Monday. Well, fast forward four years later, as of this week, “Influence Elevated” got created. That's the third book. It's a continuation of “Influence Redefine”. “Influence Elevated” is four years of research of how influence has changed and what it really takes now to connect and engage in the hybrid world we all live in.

Yep, yep. Well, again, congratulations on that. And I can't help myself because I'm just a, my dad called me a question box when I was a kid, and here I am a podcaster now. I ask questions, and as a coach, I ask questions for a living, so I just can't help myself. If you wanted somebody to have one takeaway from “Influence Elevated”, what would that one takeaway be?

It ties to what I said earlier in the book. When it comes to influence, what do you want? I think people should ask that, and then you want to elevate that perception even more? We created an IQ impact assessment in the book. You can do it in four minutes. I knew if it was something intense, no one would do it. So, it's a four minute. I've tested it over and over again to make sure I can say that.

Yep.

And it really just evaluates at this moment in time, what kind of leader are you when it comes to influence? Because you got to understand your why, just the base of it. And then from there, you can move through the block to really get a sense of, oh, if that's my level of influence, how do I deal with your hybrid team? How do you deal with your teenagers? How do you deal with your clients? Whatever it is. Because it goes back to Jason, where you started. Communication will impact every aspect of our lives, and it truly determines the businesses that you run, whatever role you're in, your productivity, your results, the people in your circle, and even bigger, it determines the money in your pocket. All that happens Monday to Monday.

Yeah, so true. Again, this is just a curiosity question. Now I will go get the book and read it, by the way. I admitted to you ahead of time that I hadn't done that before our conversation today.

It's okay.

You know, I'm interested with people like you, you are traveling around a lot and you're influencing influencers, and that's always just a position that I'm super interested in. What types of things as you look out over the horizon, and you are now recording this at the end of 2024, a lot is happening in the country and in the world, and climate, I don't know, all kinds of different things. As you look out over the horizon as somebody who influences influencers, is there anything that's most exciting to you right now?

Right? The ability that we all have to determine what type of development we take on and to determine what kind of brand we want. And that when you can really enhance elevate, no pun intended here, but it is all about elevating, right now, you can really elevate how you show up, how you stay showed up in a conversation, and then that message you leave behind. I see it all the time. The amount of impact and success you will have, because you will stand out from the noise, which means from everyone else that just hasn't got it, or they simply don't care. And I mean, the best part about my job is the messages that I get. I got a new job because of the skills you gave me. I have a better relationship with my teenager because I have finally had the conversation, and I had your tools. It has such an impact. All you got to be doing. You got to be willing to take a look, to increase your awareness. And then I would lie to you if I told you this was easy and you just read my book, and you automatically were elevated if you're willing to do the work, but I provide the roadmap for you in both these books.

Hey, you still got to do the work right?

No matter who you are.

That's the one thing, whether it is helping people with what you're helping them with, or what we do on an executive coaching standpoint, the person in the ring, and that's you listener, by the way. You got to be willing to do the work. There's just there's no way around that. There really aren't any three minute abs, right? Like you just said, you've got to be willing to do the work. So, yes, so, so, well said, right? Stacey, I have a feeling people are going to want to reach out to you as a result of this conversation. If I'm right about that, how do people find you?

Best Place is on the website, because there's so many complimentary resources there, and that is my name, StaceyHankeinc.com, or if you're big into LinkedIn, Instagram, that's where we share many resources so that even from afar. We can help you elevate however far you want to go with your influence.

So good. So good. Stacey, thank you so much for your time today. I wish you, not that you need this, but I wish you the most success, and I hope you continue to influence influencers with their communication journey. Thank you for your time today. Super insightful, super impactful. In fact, I would even say that the impact was elevated. So, there you go.

Yes, I saw how you dropped that. Thank you. Thanks for taking the time to do this, and best of luck to you, as well as to all your followers.

Thanks so much, Stacey. We'll talk soon.

All right, take care. Thank you.

Okay, listeners, that was Stacey Hanke, and that was, gosh, that was just so darn good. Here are my insights that I took away. Brevity, brevity, brevity. If you're listening to this, you probably suffer from being a little long in the tooth, like me. I've been accused of that myself from time to time, not from time to time, most of the time. So, brevity, brevity, brevity. Just so important if you really want to become a better communicator, videoing yourself, recording yourself in role play situation when you're speaking, when you're running a meeting, and really taking a look at that and digesting it and debriefing it and seeing what you can improve at. Gosh, it may take a few extra minutes, but boy, oh boy, would it help you. Not only did she talk about building trust, but she said a very tangible way to do it, which is only speak when you see eyes. Boy, I thought that that was a good one. So those were my insights, audience of the Insight Interviews, but it doesn't much matter what me as the host, what my insights were, but what really matters is what were your insights?

                                                                                                             ---

Thanks for reading. If you got any value at all from this episode, a little nugget all the way up to some big, huge insight, please do us a solid by subscribing, recommending, rating, and reviewing us on Apple Podcast, Spotify, or Google. That stuff matters to us, and it allows us to continue interviewing more awesome people.


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