This past year, I’ve been consulting for a company and one of its contractors on a big project. Since this big project requires close coordination, a large part of my work has become helping the two teams work better together. And this has not always been easy. The scope of their project is massive with matching stakes for success and failure. The deadlines are aggressive. The stress level is consistently high.
Because of these dynamics, much of my work with them has centered around things like building stress-resilience strategies for team members and improving communication and team culture. As I was coaching one of the project leaders last week, a quote by early 20th century author G. K. Chesterton came to mind:
I first came across this quote in a best-selling book from the 1970’s titled Eric. It was about a boy diagnosed with leukemia at age 17. I read it when I myself was a teenager and coming to realize that life was a lot tougher than it appears when you’re eight or nine. Although I didn’t really comprehend the full meaning of the quote back then, I did recognize that it meant something very deep about life and our relationships.
Fast-forward to the present, and as I work with my clients in the middle of their massive project, the meaning of these words have become clearer even as they become more vital. So let me unpack this quote:
What’s amazing about this “terrible loyalty” is that, while it pushes us towards ethical and compassionate responses to those we work with, it also draws out the best from those around us! So, whether it’s with clients or contractors or colleagues, Rewire recommends developing four interrelated qualities in order to cultivate this type of loyalty.
Humility
On a stormy sea, we need each other. And each person brings something important to the endeavor of surviving and succeeding together: physical strength, humor, critical thinking skills, leadership, navigational expertise, etc. Loyalty requires us to have a healthy view of ourselves. We cannot believe that we are intrinsically better than others, nor that we are any worse or not needed. We have a duty to see the worth of each other and of ourselves. Last April I wrote a Wireboard article looking at humility as a hallmark of effective leadership. And just as humility is crucial to leadership, it is crucial to cultivation of loyalty.
One way to cultivate humility: Practicing metta (loving-kindness) meditation at least once a week helps to keep us reminded of the worthiness of ourselves and other people in our lives.
Non-judgment
Steve Scanlon released a video recently about Unconditional Positive Regard (UPR) — which is about letting go of our negative judgments of others as well as ourselves. When we judge others, due to our Lizard Brain’s need to be right (and in control), we are not able to feel loyalty to them.
One way to cultivate non-judgment: Typically we get into the judgmental mindset when we are trying to divert our attention away from our own inner critic. By pointing the finger at other peoples' foibles, we are attempting to make ourselves feel better. Whenever you begin to find yourself being critical of others, stop for a moment and explore (with kindness and gentle curiosity) what types of thoughts about yourself those judgements might speak to. And then take some time to send yourself some loving-kindness. This is especially important in our workplaces, where we have ample opportunity to be annoyed or disappointed by those around us.
Gratitude
Loyal people are grateful people: grateful for their friends and acquaintances, grateful for many material blessings, and grateful for life. Gratitude and loyalty are inextricably linked because, when we are able to recognize the goodness that others offer us, our appreciation keeps us in the mindset of dedication to reciprocating the goodness. In contrast, when we stop appreciating what others do for us, it’s easy to slip into negative judgment.
One way to cultivate gratitude: Keep a gratitude journal. Every night before you go to bed or after you meditate in the morning, write a quick list of three things for which you are grateful that moment. There’s nothing too small or large to make it onto the list. Try to make each entry unique for the week. Notice if any people from your work make it into that journal and make a point to thank them for their work the next time you see them.
Generosity
In his deeply personal and haunting book, Man’s Search for Meaning, Viktor E. Frankl writes about the people living in the abject conditions in the Nazi’s concentration camps. “We who lived in the concentration camps can remember the men who walked through the huts comforting others, giving away their last piece of bread. They may have been few in number, but they offer sufficient proof that everything can be taken from a man but one thing: the last of the human freedoms: to choose one’s attitude in any given set of circumstances, to choose one’s own way.” The path of “terrible loyalty” to our family, our friends, and even strangers is marked out by small and large acts of selfless generosity.
One way to cultivate generosity: Start exercising your giving muscle. There are all kinds of meaningful and even fun ways to give to others: Drive around with a couple of single dollars, granola bars or apples in your car and commit to giving them away every week to people in need (without judgment). Treat a friend to a meal for no good reason. Donate to a charity you believe in to celebrate your accomplishments at work. Pay for someone’s coffee in the drive-thru line behind you. Help an elderly neighbor with yard work or grocery shopping. Volunteer your expertise at a school or youth club.
What I’ve seen is that, as my clients develop these aspects of a “terrible loyalty,” the quality of their work and the work of their teams changes for the better. Let us know what G.K. Chesterton’s quote means to you or if you have a favorite quote about loyalty.