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Management Coaching Culture Boosts Employee Retention

By Stefanie Sample |   Nov 06, 2018

Don’t Mismanage Your Best Assets

Employees are the most important assets of any company. There’s a problem that many organizations have, though. When they invest in employees, there is a tendency to think of those individuals statistically.

 

If you want self-motivated, effective employees to stick around, you can’t treat them like numbers. Maximizing retention means maximizing employee satisfaction, even employee fulfillment, and making them feel valued. This is done better through coaching than through management which may tend to treat workers like numbers. You’ve got to be a coach, not a human resource manager with a mindset to treat employees like numbers. To condense it down: you want to be a leader, not a boss.

 

There’s a reason HR doesn’t generally manage loan officers or salespeople. They additionally aren’t often involved in managing teams where an entrepreneurial edge is necessary. Why? Fear of losing a job doesn’t motivate a person to excellence; it motivates them into being invisible. HR managers don’t exclusively hire and fire people, but this is what takes up a lot of their time. Accordingly, fear tactics predominate employee perceptions of some HR managers.

 

As an executive, you cannot afford to think in a way that is rooted in fear tactics. Such thinking builds a wall between you and workers. You don’t want a wall, you want a relationship—employees are the most important assets of your company, after all. The best way to enable them toward being profitable is to have a coaching mindset.

 

Coaching Toward Excellence

Consider a mortgage brokerage. Many executives in such organizations have loan officers operating in a strongly entrepreneurial capacity. The executives need to see certain numbers, the loan officers are doing their best to enable the right loans for the right people to hit those numbers, and to experience personal gain.

 

Already, someone working as a loan officer has reached a point where they’re trying to do their best. Now say an executive finds a loan officer is coming in “under par” regarding quota. An executive has a few options here: they can sit down on a one-on-one basis and try to motivate the employee by stoking the fires of consequence…or they can act in a leadership capacity as a sort of coach. The latter method will likely work better, sometimes the former is taken too often.

 

It’s not only loan officers that want to win the “game” of profitable operation. Incentives and bonuses among any team will help drive them toward their goals, as will effective coaching. If such workers aren’t hitting necessary numbers, it’s likely not deliberate. If an executive were to treat them like a malfunctioning machine, rather than a human, they shouldn’t be surprised if they see little to no improvement even while a quota lag persists. A machine is static and uncreative; a person is vibrant and imaginative. If your efforts are already emphasizing this aspect of individuality, excellent! If they aren’t, it may be worthwhile to optimize your approach.

 

Working with a team of coaches comes in handy in such situations. Employees are going to experience stress, and will likely feel their job has little purpose in the grand scheme of things. But treat them like people who are responsible, creative beings, and you give them inner strength to transcend boundaries, developing creativity to meet quotas.

 

Human Nature

You must exploit empathy, and this is a learning process. A coach may be “in your face”, push you harder, and motivate you in ways you didn’t think possible—but you understand why they’re doing so. It’s part of “the game”. Which game? Well, the game of selling, the game of outreach, the game of success.

 

Athletes love coaches because the coach-given passion which drives players is informed by desire. Good coaches transform desire into motivation. This has a balance. Sometimes a coach does get a bit confrontational and direct, because sometimes the only way to facilitate desire and motivation is through a swift, frank, indisputable address of reality.

 

In terms of a professional atmosphere, it’s going to differ per employee, and again, you can’t treat each employee as “one-size-fits-all” machine component. The key is facilitating desire as naturally as possible. Desire comes from within, and surfeits outward effort.

 

Effective Executive Coaching Maximizes Retention

An executive coaching their team can tell when a loan officer is under too much stress, or a seller needs to get re-motivated after a down month. Instead of berating these individuals, the good coach sits down with his team members, lets them speak, lets them be heard, lets them be recognized, and offers alternatives, advice, comfort, or reproof as necessary. The key is facilitating desire, which equals motivation. Proper action in such scenarios is situationally dependent.

 

Reduced stress, recognition, and humanity are better motivators than fear and might. The key is learning to coach—to lead—rather than to manage. Managers deal with numbers, coaches deal with people. Personability yields retention.

 

Learn to coach, learn to lead, and employees will stick around because they want to—because they desire to; because they recognize they’re a valued member of your team. If you haven’t looked into a coaching approach, you may want to consider it.

 

 

Schedule time with Paolo

Executive Coaching for Women

By Rewire Inc. |   Jun 26, 2018

Women who are in leadership roles face many of the same challenges as men but tend to handle these challenges differently. They look for a coach who will listen to them and help them find the answers to the questions they have, both about themselves and about their position.

Ask a Coach: Time-Management and Time Vampires

By Kate Gigax |   Jun 19, 2018

 

Using Pictures to Explain Work-life Balance

By Steve Longan |   Jun 04, 2018

If you’re reading this, you’re like a lot of people: interested in work-life balance and convinced that it can help you to lead a fuller, happier, more meaningful life. But do we understand what work-life balance is? Because, if we’re going to pursue work-life balance, it’s going to be important to know what it is. Otherwise, how will we know if we’re achieving it? 


It’s often easier to understand ideas through pictures, so we’ve put together a few graphics to illustrate what work-life balance is and what it’s not. We'll end this section by combining elements of a few of these pictures to give a useful definition of work-life balance.

 

5 Really Smart People Share Ideas to Improve Work-Life Balance

By Steve Longan |   May 30, 2018

As we've discussed before on The Wireboard, work-life balance is crucial to productivity, satisfaction with our work and overall health. But what are some innovative ways to think about work-life balance? And how can we start making changes to maintain or improve balance? 

 

Enter the following five talks from TED. Each one contains wonderful insights about the nature of work-life balance as well as cues for how to improve in this area. 

  

Four realities we must embrace to improve work-life balance

Nigel Marsh is the author of Fat, Forty and Fired. As he recounts in this talk, “I was eating too much. I was drinking too much. I was working too hard, and I was neglecting my family.” After making some radical changes to the way he approached work-life balance, and taking years to test his approaches, he’s come out on the other side with some wonderful observations and recommendations for improving work-life balance. 

 

 

 

Infographic: Why Work-Life Balance Is Difficult; Why We Need to Pursue Balance Anyway

By Steve Longan |   May 23, 2018

From "The Busy Person's Guide to Work-Life Balance:"

Mindfulness & Meditation Guide: A Rewire Ebook Resource

By Steve Longan |   May 15, 2018

If you've been reading our articles, or come to one of our workshops or gone through a corporate engagement with us, or just spent some time with any of us in Rewire, you'll know we practice and advocate for the use of mindfulness in work. 

Win with a Mortgage Loan Officer Mindset Coach

By Stefanie Sample |   May 15, 2018

You’re a highly driven mortgage loan officer looking to grow your sales immensely. You’ve attended the seminars, the workshops, the luncheons. You know all about managerial techniques, and you know exactly how to be a better loan officer. In fact, you’ve probably been coached as much as a Major League team.

 

So when you hear mindset coach, you may be thinking you’ve heard it all before.  But a mindset coach, by definition, will help you think differently so that you can act differently.

 

How One-on-One Business Coaching Gets Results

By Stefanie Sample |   May 08, 2018

Nobody likes being told what to do.

 

You don’t have to be a neuroscientist to understand this. It’s just part of the human experience: once someone gives us a specific task and tells us we must accomplish it, our desire to do the task almost completely evaporates. Even if it’s something we wanted to do in the first place!

 

The Invisible Burdens We Keep: Emotional Labor and Work-Life Balance for Women

By Kate Gigax |   May 01, 2018

If you are a regular Wireboard reader, you already know that we think work-life balance is more about counterbalancing the various areas of the busy lives we lead.  That counterbalancing act looks different for everyone, and lately I have been enjoying the unique brand of challenge that women face when it comes to work-life balance.

 

That begs the question of "What about balance is unique to women?"

It's Not How Good You Are Now, It's How Good You're Gonna' Be: The Role of Coaching in Improvement

By Steve Longan |   Apr 24, 2018

We've been sharing this video featuring Atul Gawande around the Rewire offices lately. And it's not just that he's a proponent of coaching to improve mindsets and outcomes in our work. It's that he's seeking to answer a question that is absolutely vital to the work we all do every day. The question is, "How do people improve in the face of complexity?" And for those who don't improve, how does that happen?

 

What Is Work Life Balance & Your Lizard Brain?

By Rewire Inc. |   Mar 27, 2018

The Truth

Striking a peaceful balance between your work life and your personal life is a myth. If you’re reading this article right now looking for an easy solution to finding your bliss and keeping your family, your coworkers, and your customers happy, then you’ll be disappointed.

The Trait That Can Predict Job Satisfaction and Prevent Burnout

By Steve Longan |   Mar 20, 2018

Over the past month, we’ve been addressing the issue of burnout here on The Wireboard. We’ve looked at some of the symptoms of burnout as well as productive responses to address it. We’ve shared stories about professionals in the midst of burnout as well as those who’ve successfully come back from being burned-out. 

 

Four Strategies to Prevent Stress from Turning into Burnout

By Edith "Edie" Raphael, PhD |   Mar 06, 2018

As I shared in my article last week, burnout is more than a passing feeling. It can have real and serious implications for your career and—more importantly—your mental and physical health. When you experience burnout on the job, you’re more likely to take sick days, and the days you do show up physically, you’re probably not as productive as the not-burned-out version of you. This can lead to jeopardizing your future work with the company, or in your field. 

 

So, if you believe your workplace stress might be heading towards burnout, the time to act is now, with whatever energy and capacity you still have, in order to find solutions that will change your course and keep you from burning out. 

Four Telltale Signs Your Work Stress Is Leading to Burnout (Jim's Story)

By Edith "Edie" Raphael, PhD |   Feb 27, 2018

One of the common questions on the issue of burnout is how it’s related to stress. Does stress cause burnout? Or is stress just another word for burnout?

 

Here’s a helpful distinction: stress can described as a state of “too much,” while burnout is characterized as a state of “not enough.”

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