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Stefanie Sample

Stefanie Sample is Rewire's Chief Growth Officer. She loves to help entrepreneurs scale their businesses by transforming how they think. She is a connoisseur of day planners and sugar cookies and has strong opinions about both.
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Posts by Stefanie Sample

Communication Coach

By Stefanie Sample |   Nov 06, 2018

Comprehensively Communicating

Most people who earn a managerial position where they must now begin communicating with an expanded staff are not there because their communication skills are outstanding. Rather, they are really good at what they do. This skill causes them to assume the new managerial position will be easy. However, what can happen is that, inexplicably, those beneath them actually diminish in performance. Why?

Management Coaching Culture Boosts Employee Retention

By Stefanie Sample |   Nov 06, 2018

Don’t Mismanage Your Best Assets

Employees are the most important assets of any company. There’s a problem that many organizations have, though. When they invest in employees, there is a tendency to think of those individuals statistically.

 

If you want self-motivated, effective employees to stick around, you can’t treat them like numbers. Maximizing retention means maximizing employee satisfaction, even employee fulfillment, and making them feel valued. This is done better through coaching than through management which may tend to treat workers like numbers. You’ve got to be a coach, not a human resource manager with a mindset to treat employees like numbers. To condense it down: you want to be a leader, not a boss.

 

There’s a reason HR doesn’t generally manage loan officers or salespeople. They additionally aren’t often involved in managing teams where an entrepreneurial edge is necessary. Why? Fear of losing a job doesn’t motivate a person to excellence; it motivates them into being invisible. HR managers don’t exclusively hire and fire people, but this is what takes up a lot of their time. Accordingly, fear tactics predominate employee perceptions of some HR managers.

 

As an executive, you cannot afford to think in a way that is rooted in fear tactics. Such thinking builds a wall between you and workers. You don’t want a wall, you want a relationship—employees are the most important assets of your company, after all. The best way to enable them toward being profitable is to have a coaching mindset.

 

Coaching Toward Excellence

Consider a mortgage brokerage. Many executives in such organizations have loan officers operating in a strongly entrepreneurial capacity. The executives need to see certain numbers, the loan officers are doing their best to enable the right loans for the right people to hit those numbers, and to experience personal gain.

 

Already, someone working as a loan officer has reached a point where they’re trying to do their best. Now say an executive finds a loan officer is coming in “under par” regarding quota. An executive has a few options here: they can sit down on a one-on-one basis and try to motivate the employee by stoking the fires of consequence…or they can act in a leadership capacity as a sort of coach. The latter method will likely work better, sometimes the former is taken too often.

 

It’s not only loan officers that want to win the “game” of profitable operation. Incentives and bonuses among any team will help drive them toward their goals, as will effective coaching. If such workers aren’t hitting necessary numbers, it’s likely not deliberate. If an executive were to treat them like a malfunctioning machine, rather than a human, they shouldn’t be surprised if they see little to no improvement even while a quota lag persists. A machine is static and uncreative; a person is vibrant and imaginative. If your efforts are already emphasizing this aspect of individuality, excellent! If they aren’t, it may be worthwhile to optimize your approach.

 

Working with a team of coaches comes in handy in such situations. Employees are going to experience stress, and will likely feel their job has little purpose in the grand scheme of things. But treat them like people who are responsible, creative beings, and you give them inner strength to transcend boundaries, developing creativity to meet quotas.

 

Human Nature

You must exploit empathy, and this is a learning process. A coach may be “in your face”, push you harder, and motivate you in ways you didn’t think possible—but you understand why they’re doing so. It’s part of “the game”. Which game? Well, the game of selling, the game of outreach, the game of success.

 

Athletes love coaches because the coach-given passion which drives players is informed by desire. Good coaches transform desire into motivation. This has a balance. Sometimes a coach does get a bit confrontational and direct, because sometimes the only way to facilitate desire and motivation is through a swift, frank, indisputable address of reality.

 

In terms of a professional atmosphere, it’s going to differ per employee, and again, you can’t treat each employee as “one-size-fits-all” machine component. The key is facilitating desire as naturally as possible. Desire comes from within, and surfeits outward effort.

 

Effective Executive Coaching Maximizes Retention

An executive coaching their team can tell when a loan officer is under too much stress, or a seller needs to get re-motivated after a down month. Instead of berating these individuals, the good coach sits down with his team members, lets them speak, lets them be heard, lets them be recognized, and offers alternatives, advice, comfort, or reproof as necessary. The key is facilitating desire, which equals motivation. Proper action in such scenarios is situationally dependent.

 

Reduced stress, recognition, and humanity are better motivators than fear and might. The key is learning to coach—to lead—rather than to manage. Managers deal with numbers, coaches deal with people. Personability yields retention.

 

Learn to coach, learn to lead, and employees will stick around because they want to—because they desire to; because they recognize they’re a valued member of your team. If you haven’t looked into a coaching approach, you may want to consider it.

 

 

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Win with a Mortgage Loan Officer Mindset Coach

By Stefanie Sample |   May 15, 2018

You’re a highly driven mortgage loan officer looking to grow your sales immensely. You’ve attended the seminars, the workshops, the luncheons. You know all about managerial techniques, and you know exactly how to be a better loan officer. In fact, you’ve probably been coached as much as a Major League team.

 

So when you hear mindset coach, you may be thinking you’ve heard it all before.  But a mindset coach, by definition, will help you think differently so that you can act differently.

 

How One-on-One Business Coaching Gets Results

By Stefanie Sample |   May 08, 2018

Nobody likes being told what to do.

 

You don’t have to be a neuroscientist to understand this. It’s just part of the human experience: once someone gives us a specific task and tells us we must accomplish it, our desire to do the task almost completely evaporates. Even if it’s something we wanted to do in the first place!

 

50 Quotes to Inspire Your Journaling Time

By Stefanie Sample |   Jan 30, 2018

 

Have you tried journaling yet? That's not just a question for this post -- it's something we ask clients all the time! Journaling is such a powerful practice for growth-oriented thinking, and it's been shown to have positive health benefits.

 

And while you can certainly write about your day or your to-do list, one way to help generate insights in your journaling is to take a powerful or thoughtful quote and then reflect on it through your writing.

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